All refund rights under both State and Commonwealth law apply

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon. If the failure is major we reserve the right to pass on any liability to the brand responsible whereby we can follow up for the appropriate refund applicable.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

Items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in our physical stores. Conversely, our physical stores are unable to accept returns for products purchased online. 

Should you make an error when ordering online, The Barberhood will gladly refund your item up to 28 days from the date of purchase. The returned item must be unopened and unused. It must be in its original saleable condition including manuals, accessories and packaging.
Pack and seal the item/s in their original shipping package and post them back to us. Items that arrive damaged, which includes damage to packaging, cannot be returned, so please package the item well. You are responsible for the shipping and additional postage charges.
Provided that we receive the products in their original unused an unopened condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card. 

WHEN YOU CHANGE YOUR MIND

At The Barberhood you have 28 days to return your items (some exclusions apply) for a store credit or exchange as long as it is returned in a saleable condition with original proof of purchase.

No refunds will be given if you change your mind and you purchased the product in one of our physical stores.

If you can’t provide proof of purchase, you will be asked to provide identification containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange to the value of the current price of that product.

If you can’t provide proof of purchase and the item is national branded we will be unable to provide you with an exchange or refund.
You can’t cancel our service contract (in store, online or through online booking) or get a refund if the problem was outside the control of the provider or if you:
- changed your mind
- insisted on having a service provided in a particular way, against our advice
- failed to clearly explain your needs to us

    EXCLUDED CHANGE OF MIND ITEMS

    The following items cannot be returned if you change your mind:

    - Cosmetics (if hygiene seal is broken)
    - Clothing and Accessories 
    - Beauty and haircare products
    - Books
    - Fragrances
    - Gift cards
    - Grooming items
    - Novelty items
    - Sale items
    - Services (in store)
    - Services (off site)
    - Services (online)
    - Socks
    - Shaving items
    - Technology items
    - Lifestyle items 
    - Accessories storage boxes 
    - Underwear
    - Wallets, Bags and Luggage
    - Workshops

    OTHER PRODUCTS

    The Barberhood will accept returns and provide you with an exchange, store credit or refund (refund will be provided using original payment method) or repair where:

    - The item is faulty or is not of acceptable quality, or
    - The item is not fit for its intended purpose, or
    - The product does not match the sample or our description; and
    - You can present a Barberhood receipt or other adequate proof of purchase

     

    The Barberhood may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, store credit, refund or repair where the item fault is a result of misuse or neglect.

    Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

    Strictly no exchanges or refunds on Sale or Tester items.

    PHYSICAL GIFT CARD RETURNS

    Physical gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. The Barberhood will accept returns and provide you with an exchange where the item is faulty or is not of acceptable quality. Please note that The Barberhood is not responsible for and is unable to replace gift cards which are lost or stolen.

    ONLINE BOOKING POLICY

    A flat $1.50 online booking surcharge applies to all appointments booked online. 

    A deposit of 50% of the total service price will be taken for online bookings. 

    Please understand that appointment times are limited. If you must cancel or reschedule your appointment, we respectfully request 24 hours notice. Rescheduled, missed or appointments cancelled without 24 hours notice, will incur a fee of 50% of the total service price. 

    If you are more than 5 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee (booking deposit) will apply. 

    CANCELLATION POLICY

    If you cancel within 24 hours before your appointment or do not attend, a cancellation fee of 50% of the service price or workshop will apply. 

    PROOF OF PURCHASE

    Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

    - Original email or text receipt
    - Online Tax Invoice (order confirmations will not be accepted)
    - Financial Statement (i.e bank statement, credit card statement)
    - Proof of purchase is the original The Barberhood receipt, bank, Afterpay statement.

    PRIVACY

    You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If The Barberhood agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. The Barberhood will record your name and form of identification provided, which may be accessed by our authorised team members for fraud protection activities. Information collected will be securely stored in accordance with our Privacy Policy.

    Should you have any further questions, please contact team@barberhood.com.au