All refund rights under both State and Commonwealth law apply
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon. If the failure is major we reserve the right to pass on any liability to the brand responsible whereby we can follow up for the appropriate refund applicable.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.Items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in our physical stores. Conversely, our physical stores are unable to accept returns for products purchased online.
Should you make an error when ordering online, The Barberhood will gladly refund your item up to 28 days from the date of purchase. The returned item must be unopened and unused. It must be in its original saleable condition including manuals, accessories and packaging.
WHEN YOU CHANGE YOUR MIND
No refunds will be given if you change your mind and you purchased the product in one of our physical stores.
If you can’t provide proof of purchase, you will be asked to provide identification containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange to the value of the current price of that product.
If you can’t provide proof of purchase and the item is national branded we will be unable to provide you with an exchange or refund.
- insisted on having a service provided in a particular way, against our advice
- failed to clearly explain your needs to us
EXCLUDED CHANGE OF MIND ITEMS
The following items cannot be returned if you change your mind:- Cosmetics (if hygiene seal is broken)
- Clothing and Accessories
- Beauty and haircare products
- Gift cards
- Grooming items
- Novelty items
- Sale items
- Shaving items
- Technology items
- Wallets, Bags and Luggage
The Barberhood will accept returns and provide you with an exchange, store credit or refund (refund will be provided using original payment method) or repair where:- The item is faulty or is not of acceptable quality, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description; and
The Barberhood may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, store credit, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Strictly no exchanges or refunds on Sale or Tester items.
PHYSICAL GIFT CARD RETURNS
Physical gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. The Barberhood will accept returns and provide you with an exchange where the item is faulty or is not of acceptable quality. Please note that The Barberhood is not responsible for and is unable to replace gift cards which are lost or stolen.
ONLINE BOOKING POLICY
A flat $1.50 online booking surcharge applies to all appointments booked online.
A deposit of 50% of the total service price will be taken for online bookings.
Please understand that appointment times are limited. If you must cancel or reschedule your appointment, we respectfully request 24 hours notice. Rescheduled, missed or appointments cancelled without 24 hours notice, will incur a fee of 50% of the total service price.
If you are more than 5 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee (booking deposit) will apply.
If you cancel within 24 hours before your appointment or do not attend, a cancellation fee of 50% of the service price or workshop will apply.
PROOF OF PURCHASE
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:- Original email or text receipt
- Online Tax Invoice (order confirmations will not be accepted)
- Financial Statement (i.e bank statement, credit card statement)
- Proof of purchase is the original The Barberhood receipt, bank, Afterpay statement.
Should you have any further questions, please contact email@example.com